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FAQ

How to make an order if I am a new customer 
Welcome to our website, our online store is safe and secure. You will find all the goods on our website which can be ordered conveniently. Click the item you are interested in and select the size and color, and then click the button 'Add to Cart'. In the same way, you can add items to the basket when you find other goods which you are interested in. When you are ready to go to checkout, click the Proceed to Checkout button. And follow the instruction to finish the order. Prepare the bank or card information and address of goods for finishing the payment.

Are your merchandise authentic? 
We guarantee that all our items are the authentic goods.
And we can offer the items at lowest price after comparing with competitor's prices without the expenditure for market channel. 

Is the website secure to visit?
We guarantee the security on our website. We own the latest technology to ensure safe processing of your order. We use secure CloudFlare Connection to make sure that your personal information and payment details are encrypted before they are sent to us. 
All of your personal information will be treated as confidential and we won’t leak any of your information to other third parts. We will keep them on a secure server and fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider. Stay safe online with us.

Do you have a store? 
No, we do not have a retail store. We are 100% web-based business. 

Can I make orders by phone? 
Our customer servicers handle the cases via e-mails faster and better. Customers will dropped in long phone queue with telephone. We will respond to all your questions via e-mail as soon as possible. 

Can I change the order? 
You can only if we have not shipped out your order. Our packages are sent out all day so that we shall receive the change as quickly as possible in email post(in 24 hours). 

Can I cancel the order? 
If you want to cancel order, you’d better to send e-mail to us as soon as possible after you place your order and we will try our best to cancel it before it is sent. If we have already sent your items, you must follow our returns procedure.

If I am not at home, how should I pick up my order later? 
The order will be shipped to you door to door or if you are not at home, you need to notice the shipping company then you can get goods at the nearest post office or your local record post office.

I want to change the delivery address of my order 
You need to contact our customer servicers at the first time. Our customer service representatives will reply whether it is possible to make the change or not.

How should I do if I don’t receive a confirmation email from you?
Please contact us with your order number or your registered email, we will check your order and tell you whether you have successfully placed your order or not.
If I receive an email saying that I didn’t complete an order that I am not sure, what should I do?
Please contact us with your order number or your registered email, we will check your order and tell you whether you have successfully placed your order or not.
What should I do if I want to change some information (including cancellation of an order) about my address, my size or other information?
Please contact us with your order number and tell us what you want us to do for you in 24 hours, then we will change the information for you. However, if you didn’t contact us timely, we are not sure we can change the information for you but we promise you that we will make every effort!

Payment
What kind of currency do you accept?
At present, we accept British Pounds, Euros, and US Dollars. While ordering from another country, your credit statement should include your bank’s foreign exchange rate on that day.
What are my payment choices?
Our website accepts Visa and MasterCard. You can enter your entire credit card number safely via our secure server, which encrypts all submitted information.
If you don't have credit cards available, please contact us via email, then we will tell you what to do.